It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing firstname.lastname@example.org. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/
It is also possible for consumers in the EU to report complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being handled elsewhere, you are free to file your complaint via the European Union platform.